Primetel Upgrades USSD Platform to Deliver Self-Screening and Expanded Care Services

Primetel has unveiled a major upgrade to its USSD-based digital health platform, transforming it into a more comprehensive and intelligent gateway for care. At the heart of this upgrade is the introduction of guided mental health self-screening—enabling individuals to better understand their emotional wellbeing through structured, confidential assessments accessible on any mobile phone. This marks a significant step in shifting care from reactive to proactive, empowering users to recognize early signs and seek timely support. Beyond self-screening, the platform now integrates six additional service pathways, expanding its role from a simple access tool into a fully connected care system. Users can now navigate a broader range of services—from health guidance and appointment coordination to follow-up support—within a single, seamless interface. Designed for real-world conditions, the platform continues to operate without internet access, ensuring inclusivity for users across rural and underserved communities. Each interaction is linked to Primetel’s wider ecosystem, connecting digital engagement with community outreach and clinical care. This upgrade reflects Primetel’s broader vision: building a health system where access is not defined by technology, geography, or circumstance—but by the ability to reach care when it is needed most.